www.tulshi.co.uk
 
 
 
 
( Our Policy )
Returns Policy:
  Our returns policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000 and forms part of our Terms and Conditions of Sale. If you have any specific queries regarding our returns policy please email customerservices@tulshi.co.uk.
 
All goods returned remain your responsibility during transit and until signed for by ourselves or an appointed agent. We would recommend the Royal Mail Standard Parcel Service and that you obtain a Free certificate of posting (P6159) when sending from your local Post Office, together with adequate insurance to cover the cost of the item/s.

Goods must be returned complete (including all packaging, cables, manuals, promotional gifts, CDs etc for that product).

All returned goods must be authorised and an eRMA (electronic Returns Materials Authorisation) form included with the returned product. Goods will be rejected without a valid Tulshi.co.uk eRMA number clearly marked on the postage packaging.

All goods must be returned within 7 working days of the eRMA issue date.

Except in the case of faulty or misdescribed goods, return shipping is to be paid by the customer. Where the goods are faulty or misdescribed, the supplier shall refund to you the reasonable return shipping costs you have incurred.

Customers electing to return items via premium, timed or courier services do so at their own discretion and we are unfortunately unable to refund these costs over and above Royal Mail Standard Parcel Service rates.
 
  To request an eRMA please see the returns section under 'Your Account'.
  Returning Unwanted Items:
If you have changed your mind about the goods ordered and wish to return them, then you can do so provided you request your eRMA within 7 days of receipt. The goods must be in 'as new' condition when returned. 'As new' means the Goods have not been used, are returned in the same condition as originally delivered, are in fully saleable condition, with all software and product seals intact and the packaging of the goods must be unmarked and undamaged.

Once the goods have been received at Tulshi.co.uk we will issue a full product refund to the original payment method. Carriage costs for dispatch and returning the goods are your responsibility.

Returns should be made in the original, undamaged packaging and we reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale.
 
Faulty products in the first 30 days:
Firstly, please contact the manufacturer (via the 'support' link at the top of this page), to obtain a case reference number. Then log into 'your account' to raise an eRMA, giving us a description of the fault, together with the manufacturer case reference number.
 
Except in the case of faulty or misdescribed goods, return shipping is to be paid by the customer. Where the goods are faulty or misdescribed, the supplier shall refund to you the reasonable return shipping costs you have incurred.
N. Ireland, Scottish Islands, Isle of Man & Isles of Scilly By noon £29.95
 
If the goods are faulty
We will send you a replacement unit or offer a refund
We shall refund to you the return shipping costs you have incurred based upon the Royal Mail Standard Parcel Service rates.
 
If the items are not faulty or misdescribed
We will provide you with a test report
You are responsible for any collection or return delivery charges incurred
 
Faulty products after 30 days:
If your goods develop a fault after 30 days of delivery we reserve the right to return the product to the manufacturer for repair or replacement. Please notify us regarding the fault as soon as possible.

If this unfortunately should happen, you can either return the item to the manufacturer or Tulshi.co.uk though in most cases it is speedier to return the item to the manufacturer directly as they offer product warranties and may be able to offer on-site replacements.
 
Professional Indemnity Cover

Professional Indemnity Cover
from Simply Business

Public Liability : 1,000,000
Professional Indemnity : 100,000
Employers Liability : 10,000,000

View our policy details

Privacy Policy:
  This privacy statement applies to the web site of:
 
Tulshi ICT Solutions Ltd.
Hereford House
15 Cranmer Road
London SW9 6EJ
Phone:
Email: webinfo@tulshi.co.uk
We respect your privacy. This is why we have taken the time to disclose our information collection practices and our privacy policy. Please take the time to review this document.
We collect information for the following purpose(s):
Processing and delivering orders
Completing or supporting an activity
Web site and system administration
Research and development
Research, analysis, reporting
Build records of individual visitors
Contacting our visitors (except via telephone) for promotion of the site or products (Optional)
Who has access to the information we collect?
Ourselves - To assist in the fulfillment of customer orders.
Third party organizations purely for the purpose of processing orders (eg. Couriers, Payment Processing)
Of the information we do collect, we allow our visitors the following access to their information:
Contact, Address and other information (such as :Name, Address, Email etc)
Order History
Returns History
Email Subscriptions (If applied for)
If you believe that our web site has collected incorrect information or if you would like to dispute any information, please contact us using the address at the top of this page.
Website Design, Hosting and Programming:
 
1. All work carried out is the intellectual property of Tulshi ICT Solutions Ltd.
   
2. The customer is ONLY licensed to use the Website Design, Hosting and Programming after PAID in full.
   
3. Tulshi ICT Solutions Ltd reserves the right of stopping services for any non-payment of work carried out and services provision.
   
4. Tulshi ICT Solutions Ltd reserves the right to return ONLY content after any dispute and reserves the right to withhold any work carried out including Website Design, Hosting and programming which is not fully paid for.
   
5. Tulshi ICT Solutions Ltd reserves the right not to provide any technical advice and support after non-payment for Website Design, Hosting or Programming.
   
6. Tulshi ICT Solutions Ltd cannot be held responsibe for a lost of business and/or any financial loss due to stoppage in services becuase of any non-payment of our services.
   
7. We are a reseller for hosting a website and email , we dont have any direct acess of hosting and email addresses. Tulshi ICT Solutions Ltd. cannot be held responsibe for a lost of business and/or any financial loss due to any down time of website and/or email.
   
8. Tulshi ICT Solutions Ltd cannot be held responsible for any changes made on website and/or software by customers themselves. This will be considered as a breach of trading terms and Tulshi ICT Solutions Ltd reserves the right to cancel the support, hosting and maintenance without any liability. Tulshi ICT Solutions Ltd reserves the right to return the CONTENT to customers.
   
9. In case of customer wishes to transfer domain name and/or hosting away from Tulshi ICT Solutions Ltd, there will be an Admim fee charge prevailing at the time. Any domain, hosting, support and/or programming charges must be paid in full before the domain and/or hosting transfer can take place.
Delivery Options and Charges - UK
  Delivery options available vary depending on the package weight and delivery destination. Below a list of all delivery options. We use Initial Citylink as our courier delivering goods. The delivery charges are often changes and we reserve the right to change according to the market trend and changes made by our suppliers and couriers. Any changes in delivery charges will be displayed here and on your order.
Please Note:
All delivery charges for UK, Northern Ireland and Isle of Man are subject to VAT @15% in addition to the price shown.
Per 10 Kilo:
Next day £7.25 + .30p Per Kilo
Next day afternoon (12-6) £13.50 + .45p Per Kilo
Next day by noon £13.50 + .45p Per Kilo
Next day by 10.30am £18.50 + .70p Per Kilo
Next day by 9.00am £27.50 + .85p Per Kilo
Next day by 7.30am £39.00 + 1.60p Per Kilo
SATURDAY By noon £29.95
N. Ireland, Scottish Islands, Isle of Man & Isles of Scilly By noon £29.95
 
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